Know everything about our delivery policy

We understand that when you place an order with us, it is because you need the products and that is why we are committed to delivering them quickly and safely.. 

As these are urgently needed products, the delivery time is calculated as follows: preparation time + shipping time to the country or shipping zone.

1. The preparation deadline is available in the product data sheet, and varies depending on the product..

2. The transport time you can consult it at DELIVERY TIMES. Shipping days are working days.

Triistore Shipping Policy

store survey

You have the option to place your order online and pick it up at the store that is most convenient for you, after notification for withdrawal and in a completely FREE way!

Deliveries at the indicated address

  1. After placing your order, you will receive confirmation by email. Your order begins to be processed after payment and according to the estimated delivery times in each product's file.
  2. When your order is shipped you will receive an email with your shipping code. 
  3. On the day of delivery, the carrier, as a general rule, will contact you minutes before making the delivery.

Shipping costs Portugal

Mainland Portugal and Madeira Island. We do not deliver to the Azores, on the island of Porto Santo.

If you placed your order on the triistore.com website, you will receive confirmation of your order by email and SMS. If you have chosen to place an order at a Triistore store, you can enter your email address at the store to receive confirmation by email. You can track the order using the shipping code.

 CONTINENT  WOOD ISLAND  PORTO SANTO AND AZORES
Purchases up to 100 €3,99 €8,99 €8,99
Purchases 100 up to 600 €5,90 €14,90   €14,90
Purchases 700 up to 1900

€7,90

 €17,90

 €17,90

 

This table covers Items of moderate/heavy size and weight, reduced as e.g. Laptops, vacuum cleaners, microwaves, toasters, ink cartridges, etc.

All items that are covered by free delivery are indicated on their “Free Delivery” page.

Shipping costs other EU countries

Triistore can deliver your small products (under 30 kg) delivered worldwide by our partner TNT. The vast majority of small products available on Triistore can be sent abroad by TNT (with the exception of products weighing more than 30 kg). 

Estimate shipping costs with the tool available on the Shopping Cart Summary page.

International shipping costs

Triistore can deliver your small products (less than 30 kg) delivered worldwide by our partner GoExpress. The vast majority of small products available on Triistore can be shipped abroad by GoExpress (with the exception of products weighing more than 30kg). 

Estimate shipping costs with the tool available on the Shopping Cart Summary page.

Delivery times

After preparation and shipment of the order, usually the Estimated delivery time varies by destination:

Continental Portugal 1-2 business days 
Madeira and Azores  5-7 business days
UE  5-9 business days
Rest of the world  10-30 business days

 

Delivery times may change at certain times of the year (Black Friday, Christmas, Mother/Father's Day, etc) due to the workload of the transport agencies as well as force majeure causes.

Resolution Rights and Refund Policy

Please be advised that you have the right to return your product within 14 business days after receiving the order. Learn more about the resolution and refund policy at: