GENERAL CONDITIONS
(General conditions of use of the website)

1. Subjects and Object

1.1.  These "General Conditions of Purchase and Sale of the Triistore Service", (hereinafter referred to as "CGCV") are intended to legally govern the terms and conditions under which the provision of services in the online market will be processed on the page www.triistore.com (hereinafter referred to as “Triistore”), IT and Electronics retail brand, registered at the Lisbon commercial registry, under registration and Legal Entity Number: 516 643-894.

2 - Website Usage Conditions

The User undertakes to use this website in compliance with the provisions of applicable law, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties.
The website www.triistore.com may have links to other websites, which may contain useful information/tools for their users. These general conditions will not apply to third-party websites. Therefore, if the user visits another website, redirected from our website, he should read its privacy policy.

3 - Amendment to these Conditions

Triistore reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use, with the exception of contracts already concluded and in execution. These modifications will serve to improve the website, while improving the services offered to the website user who, if he does not agree with the changes introduced, may terminate the contract.

4 - Intellectual property

All content and information contained in www.triistore.com and its subdomains are property of Triistore and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained on that website is subject to its prior authorization in this regard.

5 - Product and Price Information

5.1 Product Information 
Triistore takes into account the information regarding the essential characteristics of the products through technical descriptions shared by its suppliers, photographs and videos illustrating the products sold, in strict compliance with the best market standards.

5.2 Price Information
The retail prices indicated on www.triistore.com and its subdomains are presented in euros. VAT is included in all prices mentioned.
Shipping service costs are borne by the user and buyer, and are added to the total value of the selected products. You will be informed of these charges before confirming your order and completing the purchase process. Triistore reserves the right to change prices at any time. However, Triistore undertakes to apply the rates and prices indicated at the time of placing the purchase order.
In the event of a computer, manual, technical or any other error that causes a substantial change not foreseen by Triistore in the sale price to the public, in such a way that it becomes exorbitant or manifestly insignificant, the purchase order will be considered invalid and nullified.
Prices and products available at www.triistore.com are only valid for purchase orders made through www.triistore.com, which may not coincide with other physical stores, except for promotions expressly indicated online.

6 - Triistore purchase process

6.1 Registration 
To place a purchase order it is necessary to access www.triistore.com, and register as a user on that website, filling out the electronic form following the instructions for each step. After registration, the user can proceed with the purchase of his/her product(s).

6.2 Availability of products
All articles found on the site www.triistore.com are available for ordering. The items available on Triistore.com have a limited stock and may be unavailable without notice. However, because we have a wide variety of products available, you can find similar items that match your needs and have the features you want.

6.3 Means of payment
At Triistore.com you can choose any of the following payment methods: Card, Multibanco Reference, MB WAY, Bank Transfer and Payshop.

6.4 Shipping Costs

Check ours here shipping costs depending on the delivery area.

6.5 Fees and Taxes
The retail prices indicated in www.triistore.com and its subdomains are presented in euros. The VAT due is included in all prices.
The shipping service costs are paid by the user and are added to the total price of the products selected by the user. You will be informed of these charges and prices before confirming your order and completing the purchase process.

6.6 Order handling and delivery
The expected delivery period can be found on the article page, with the expected final date indicated in step 3 of the purchase process (Dispatch Mode). However, the final delivery period is only validated after payment confirmation. In this sense, it depends on the date on which you pay for the order. In home deliveries, deliveries to PO Boxes or areas where there are restrictions on the movement of goods and people are not allowed.

6.7 Order Tracking 
Once we ship your order, you will receive a tracking link via SMS or email, so you can track your order until it reaches you.

Once we send you the email with the tracking link, you can check the delivery status of your order on the carrier's page.

To follow up orders for TVs equal to or greater than 33" delivered by our carrier, you should directly contact our Customer Service Line 214 952 984, which will give you all the information about your delivery.

Any programming errors or defects in the operation of the computer system (machine), under the terms and for the purposes of arts. 32nd and 33rd paragraph 2 al. a) and b) of DL 7/2004, of January 07th.

7 - Warranty

The items marketed by Triistore in www.triistore.com they are covered by the legal guarantee regime, in accordance with the provisions of article 5 of Decree-Law no. 67/2003, of 8 April, with amendments introduced by Decree-Law no. 84/2008, of 21 May.

  • Faulty Product – You should contact our Helpline, which will help you solve the problem.
  • Returns for transport damage – If you detect any anomaly or damage caused by the transport of the item you ordered, you must report it to our helpline.

8 – Returns and right of free termination of the contract

8.1 Right of free termination:
The consumer has a period of 14 days from the day he acquires physical possession of the goods or from the day he acquires physical possession of the last good, in the case of several goods ordered in a single order and delivered separately, to proceed the return of your order, and without the need to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of 14 February.
If so, the consumer can fill out and send electronically the free withdrawal form template or any other unequivocal declaration of withdrawal.
You can do this as long as the item is in the same condition as it was sold, in original packaging and accompanied by all the accessories that make it up. You can do it as follows:
• Contact our Helpline 214 952 984 for more information on shipping procedures.
Note: Never send the item to Triistore without prior contact with the Helpline 214 952 984.

8.2 Return Conditions in the event of contract termination:

1.Articles with no sign of undue use, and whose handling in no case exceeds what is usually permitted in a commercial establishment under the terms and for the purposes of paragraph 3 of article 13 and paragraph 2 of article .º 14 of Decree-Law 24/2014 of 14/02.
2.Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition.
3.Return Deadline: Up to the 14th consecutive day, from the day of delivery, pursuant to the provisions of number 1 of article 10 of Decree-Law 24/2014, of 14 February.

They are excluded from the right to terminate the contract, and the consumer cannot freely terminate the following contracts:
– Supply of goods made according to the consumer's specifications or manifestly customized;
– Supply of goods that, by nature, cannot be returned or are likely to deteriorate or quickly become out of date;
– Supply of sealed goods not subject to return, for reasons of health protection or hygiene when opened after delivery;
– Supply of goods that, after delivery and by nature, are inseparably mixed with other products;
– Providing sealed audio or video recordings or computer programs, which the consumer has removed the inviolability guarantee seal after delivery;
– Supply of newspaper, periodical or magazine, with the exception of subscription contracts for the sending of these publications.

8.3 Return Policy at Triistore Stores
If you have purchased an item in a Triistore physical store:
– Submit the invoice
– The item must not show signs of use and must be accompanied by the original packaging, the instruction manual and respective accessories and/or consumables.

Be aware, however, that not all items are covered by the physical store returns policy. Exception products are:
– Items with home delivery;
– Personal hygiene items;
– Computer software and hardware;
– Gaming and entertainment titles (includes games, movies, CDs and books);
– Rolls or any used consumable items;
– Mobile phones;
– Triistore ticket office;
– Items with activation in the box (includes download and experience cards).

8.4 Refund Terms

In the case of a return in which the item complies with the return conditions, the refund of the value of your purchase will be made through the same payment method that was used by the consumer in the initial purchase and which does not incur costs for the consumer, after validation of compliance with the return conditions described above, with Triistore having a period of up to 14 days for this purpose. The amount paid for the item(s) will be refunded, not including the refund of postage, if applicable.

The consumer must return the goods no later than 14 (fourteen) days from the date on which he informed Triistore of the decision to terminate the contract, having to bear the costs of returning the goods.

9 – Repairs / After-sales assistance

In the case of repairs and after-sales assistance, you should contact our Helpline 214 952 984 for more information on Triistore GoHELP technical assistance procedures.

10 - Customer Support: Help, Suggestions and Complaints

At any time, the website user can contact the Customer Service, through the e-mail address support@triistore.me, or through the number 214 952 984 from 10:00 am to 19:00 pm from Tuesday to Saturday..

11 - Liability

Triistore is not responsible for damages arising from any computer viruses or any other situations to which it is unrelated and that prevent access and correct functioning of the domain www.triistore.com as well as the services provided in it.

12 - Applicable legislation

These general conditions and all contracts that may be entered into under it are governed by Portuguese law.

13 – Alternative Dispute Resolution

In case of consumer dispute online, the consumer can use an online dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence to resolve disputes related to the resulting contractual obligations sales contracts or online services. access here to the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services. For Complaints and Complaints - support@triistore.me More information at the Consumer Portal (www.consumidor.pt)