As a purchaser of our products in our store or on our website, we inform you that you have the right to terminate the contract within a maximum period of 14 days useful run, from the day you take effective possession of the property, being communicated to us by sending the “free resolution” model or through any other unequivocal statement of your intention to terminate the contract.
The good is considered to be in the proper conditions of use when it shows non-use, not having its packaging open when it has a protective film or is not damaged, and in the case of a product with an associated offer, the offer must also be returned, and failure to comply with any of the conditions will imply the loss of the right to free resolution.
After checking the status of the goods, the amount will be returned in the same mode in which payment was made within 5 days Useful run (with exceptions, for example during periods of worldwide pandemic – where we ask for your understanding for a slight delay during the refund process). Bulky items whose weight exceeds 15kg cannot be returned. Shipping fees and/or customs fees paid when purchasing the item will not be refunded.
2. EXCEPTIONS TO THE RIGHT TO WITHDRAW
The right to withdraw not applicable:
1). to the provision of services, when the service has already been provided in its entirety or when the provision of the service has already started, with the prior express consent of the consumer and user, and with their full recognition and awareness, that, once the contract has been fully rendered by Triistore, you lose the right to withdraw.
2). the supply of goods or the provision of services whose price depends on fluctuations in the financial market beyond the company's control and which may occur during the withdrawal period.
3). to the supply of goods created according to the specifications of the consumer and the user or clearly personalized (perfume packaging or personalized lipsticks, gift cards, tickets,…).
4). to the supply of goods that cannot be returned for reasons of health or hygiene protection or that have been opened after delivery. It is understood that the aforementioned exclusion includes products packaged or with a protective film in which the opening or violation is verified, such as: hair accessories, earrings, watches, underwear (underwear, thongs, shorties, boxers, slips, straps or bodies), socks, tights, swimwear items (swimsuits, bikinis, bikini briefs, swim shorts, swimming caps or diving gear), make-up products (lipsticks, eyeliner, makeup brushes, mask eyelashes, varnishes and manicure accessories), cosmetic or dermocosmetic products that are in contact with the human body and that are not recommended or prohibited from being reused for hygienic or health reasons.
5). to the supply of goods that after delivery and, taking into account their nature, have been indissolubly mixed with other goods.
6). contracts in which the consumer and user have specifically requested a visit to the company to carry out urgent repair or maintenance operations; if, during this visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts used to carry out the maintenance or repair operations, the right of withdrawal shall apply to said additional services or goods.
7). the provision of sealed sound recordings or videos, or sealed software that has been opened by the consumer and user after delivery.
8). the provision of digital content that is not compatible with a material support.
9). to Ceremony and Party items. If the customer is not satisfied with the item he purchased, he may exchange (and not return) another item for the ceremony/party, within the same model, or of a different model as long as the value is equal to or greater than the initial item . The exchange only applies upon presentation of the receipt and the item properly labeled and not used. The exchange of the item will be subject to verification by the central warehouse (in case it is an online exchange) or by our centers (Lisbon), once all conditions are guaranteed, we will proceed accordingly.
10). to digital products "software licenses" purchased together with an offer or not.